Use these resources, created especially for those with communication barriers.


How To Make A Complaint

French | Italian | Spanish | Chinese | Hindi | Arabic | Punjabi


Public Register Instructional Videos

Can your audiologist or speech-language pathologist practice in Ontario?
(Closed Caption – 3.08 minutes)

Find a speech-language pathologist who speaks your language.
(Closed Caption – 3.40 minutes)

How to find an audiologist near you.
(Closed Caption – 2.58 minutes)

Access for Ontarians With Disabilities Act (AODA)

The College of Audiologists and Speech Language Pathologists of Ontario (CASLPO) is a strong supporter of accessible customer service.

We have implemented the standards in the Accessibility for Ontarians with Disabilities Act (AODA).

Accommodation Policy

Read CASLPO's Accommodation Policy

What does CASLPO do?


CASLPO has many processes in place to help all individuals who are seeking services from the College.


Staff from CASLPO have received training in how to communicate effectively with people who live with a communication barrier. The barrier may result from a disability or medical diagnosis.

CASLPO has developed a set of communication aids so people can understand and be understood.

CASLPO will provide large print versions of their documents if asked.

Assistive Devices

CASLPO uses assistive devices every day. Our board meeting-room is set up with an FM system to help those who are hard of hearing. This system is portable and is regularly used at off-site meetings.

Bell IP Relay is used to help people who live with a hearing loss to communicate via the telephone.

CASLPO has staff who can use assistive devices to help with communication. CASLPO also trains staff members in the use of other assistive devices when needed.

Use of Service Animals and Support Persons

CASLPO welcomes the public who are accompanied by a service animal. CASLPO also values the role of support persons who accompany the individual with a disability.  Bring someone for support, if needed.

Notice of Temporary Disruption

CASLPO will provide notice to people with disabilities visiting our office of a planned or unexpected disruption of service. This notice, placed at the public entrance and on our outgoing telephone message, will include information about the reason for the disruption, its anticipated length and a description of alternative facilities or services (if available).

Staff Training

CASLPO is committed to the training of new staff and the on-going training of existing staff to ensure that every standard of the Accessibility for Ontarians with Disabilities Act (AODA) is followed and that all individuals who contact the College will receive excellent barrier-free customer service.

Feedback Process

CASLPO welcomes feedback on our barrier-free customer service. If you have a question or comment please contact us:


Please call us at

416-975-5347 or 1-800-993-9459


Email us at

[email protected]



175 Bloor Street East
North Tower, Suite 601
Toronto  ON  M4W 3R8

NOTE: Currently, the best way to contact us is by email (see staff directory). There will be no in-person visits or document drop-offs to the College until further notice. Staff will be picking up mail regularly, however.


© 2024 CASLPO

© 2024 CASLPO

This website is intended to provide information to the public and registrants. Should there be difference in documentation previously distributed to CASLPO registrants, it is up to the registrant to source the latest version posted on the CASLPO website. Note: the term "member" and "registrant" are used interchangeably throughout CASLPO's website and documents. Both terms are synonymous with "member" as defined in the Regulated Health Professions Act, 1991, the Audiology and Speech-Language Pathology Act, 1991, and the Regulations under those Acts.