5 Tips for Your 2021/2022 Registration Renewal (Reminder Email sent August 26, 2021)
3 Simple Ways To Ensure That You Renew On Time (Reminder Email sent September 9, 2021)
Technical Issues? Try the following Tips (Reminder Email sent September 16, 2021)
1 Week Left to Renew Your CASLPO Registration (Reminder Email sent September 23, 2021)
1 Day Left to Renew Your CASLPO Registration (Reminder Email sent September 30, 2021)
What You Need To Know If You Are Changing Your Registration Status
1. What is the renewal deadline this year?
The renewal deadline for this year is October 1, 2021.
Registrants may renew their registration online at any time between August 3, 2021, and October 1, 2021.
2. How do I access the online renewal form?
3. What happens if I don't renew?
A 20% late fee will be incurred if you do not complete your renewal before October 1st at 11:59 pm EDT.
A Notice of Intention to Suspend will be sent to you and you will be given 30 days to complete the online renewal form and pay the required annual fee and late fee.
If you have not completed your online renewal and paid the fees within those 30 days, you will be suspended.
The Public Register will reflect your suspended status and your employer will also be notified.
4. Can I complete a paper renewal form?
No. You must complete your renewal form using CASLPO's online renewal system.
No computer? Try these suggestions:
- Use your smartphone, tablet, iPad.
- Use the computer of a family member or a colleague; or
- Use the computer at your local library.
If you are experiencing extenuating circumstances that do not allow you access to the online system, please contact the College as soon as possible. College staff are available to assist members with the online renewal. If you have a problem, call or email us and we will be happy to assist you.
5. I have a disability. How do I request an accommodation?
6. What information do I need to log
into CASLPO's Registrant Portal?
To log in, you will need to know:
- The email address connected to your registrant portal account; and
- Your password.
Due to updates in web security, older browsers may not be able to access the Registrant Portal. To ensure you are able to use the portal, please use one of the following browsers:
- Google Chrome 30 or higher
- Microsoft Edge (Windows 10)
- Mozilla Firefox 27 or higher
- Safari - Mac OS 6.0 or higher / iOS 6.0 or higher
Internet Explorer is no longer supported.
7. What do I do if I cannot remember my password?
Go to CASLPO’s Registrant Portal, enter the email address connected to your CASLPO registrant portal account.
Click the Forgot My Password button.
A link to reset your password will be sent to the email address entered.
If you do not receive a reset link, please check your spam or junk mail folder. You may also try adding email@example.com to your address book to see if you can find CASLPO’s email.
To view the video on Resetting your password, click here
8. What should I do if I cannot remember the email
address connected to my CASLPO registrant portal account?
Send an email to firstname.lastname@example.org indicating that you forgot the email address connected to your CASLPO registrant portal account.
Your email must include:
- Your full name; and
- Your CASLPO registration number.
The College will send you an email message confirming the email address that is currently connected to your CASLPO registrant portal account.
9. What email address should I use for my
CASLPO registrant portal account?
You must provide an email address that you can access all the time, anywhere.
When selecting an email address for your account, keep in mind that the College uses your email address as our primary communication tool. This includes:
- registration renewal,
- quality assurance requirements,
- practice advice and
- other important College programs and updates.
CASLPO recommends you NOT use your work email because you may not always have access (e.g. on leave, take another job, your work spam filters CASLPO email out).If you decide to use your work email, be prepared to troubleshoot any work-related spam filter server issues and adjust accordingly.
If you change your job, or take a leave whereby you no longer have access to your work email, you must update your Registrant Portal profile account within 30 days with an email address where you can be reached.
10. Can someone else (i.e. my spouse, office manager, etc.)
renew on my behalf?
No. You must complete the renewal form yourself. You are making a legal declaration which someone else cannot do on your behalf.
11. How many hours do I need to maintain my General Certificate?
General members must provide 750 hours of patient care or related work in audiology or speech-language pathology over the previous three-year period.
12. What is the definition of Patient Care or Related Work?
Patient Care includes direct care and supervision of direct care.
Direct patient care includes:
- Assessment of the audiovestibular, communication or swallowing abilities and needs of the patient.
- Recommending, developing or implementing intervention programs based on the patients’ abilities and needs.
- Counseling and consulting with the families /caregivers and/or other parties or individuals directly associated with the patient.
- Other patient intervention activities such as discharge, referrals, follow-up, report writing, case conferences.
- Conducting research involving intervention in audiology or speech-language pathology that involve direct patient interactions
Supervision of direct patient care includes:
- Overseeing and evaluating the clinical work of audiologists or speech-language pathologists (e.g., conducts performance evaluations or case reviews, assesses written reports, monitors professional standards).
- Determining, on professional grounds, whether an individual patient should receive or be discharged from audiology or speech-language pathology services.
- Supervising research involving intervention in audiology or speech-language pathology that involve direct patient interactions.
Related Work includes:
- Making decisions on the organization and delivery of clinical services in audiology or speech-language pathology.
- Educating audiologists or speech-language pathologists concerning approaches, services, technologies, or products that may be employed in the intervention of patients with communication disorders.
- The administration for professional organizations where the registrant sets or maintains professional standards of practice for audiologists or speech-language pathologists.
- Conducting or supervising research involving intervention in audiology or speech-language pathology that does not involve direct patient interactions.
- Teaching audiology and/or speech-language pathology students, courses that involve the intervention of patients with communication disorders.
- Overseeing clinical practicums that involve discussion of case management, when direct clinical supervision is not involved.
Definition of Intervention:
Intervention includes screening, assessment, treatment (direct and indirect) management, consultation, education and counselling.
13. What do I need to know if I want to change
my status from Non-Practising to General?
A General Certificate will be issued to you if:
- You have provided 750 hours of patient care or related work in audiology or speech-language pathology during the three years immediately preceding the date you apply to reinstate your General Certificate;
- You have paid any applicable fees required by the by-laws; and
- You are in compliance with any outstanding orders issued by any committee of the College or with any undertakings given by the College.
If you wish to return to work in the month of September 2021, you must renew and request a change of status to general in August 2021, using CASLPO’s online renewal system. If you have provided 750 hours of patient care or related work in audiology or speech-language pathology in the last three years, your general certificate will become effective as of September 1st.
If you wish to return to work between October 1, 2021, and August 30, 2022, you should request a change of status to general when you renew. If you have provided 750 hours of patient care or related work in audiology or speech-language pathology in the last three years, your general certificate will become effective as of October 1st.
If you have not provided 750 hours of patient care or related work during the last three years, your application to apply for a general certificate must be referred to a panel of the College’s Registration Committee for consideration before you may return to practice. This process takes between 4 to 6 months to complete so we advise registrants who do not have enough patient care or related work hours, to request a change of status well in advance of the date that they wish to return to practice.
The panel of the Registration Committee may require you to successfully complete further education , training or examinations, or any combination of them.
14. I don't want to renew my registration and I would
like to resign from the College. How should I do this?
Log into CASLPO's Registrant Portal and click on the link to Renew, then:
- Click on the link to Select a different Registrant Status.
- Select Resigned.
- Confirm that your contact information is up-to-date. If not, click the address or phone number box to edit.
- Under the declaration, select the reason for your resignation from the drop down menu.
- Read the declaration and type your full name in the box.
- Click the Process Resignation button.
You will receive an email confirmation from the College after your resignation request has been processed.
Please note that if you resign from the College, if you wish to return to work in Ontario, you must:
- Submit a full application. Please note that you may be required to submit documentation that was not required at the time that you first applied for registration with the College.
- Meet all entry to practice requirements in force at the time that you reapply. This will include additional coursework or practicum hours and passing the Canadian Entry to Practice Exam.
As a Reminder: You cannot begin to work or hold yourself out in any way as an Audiologist or Speech-Language Pathologist in Ontario until your general certificate has been reinstated.
15. I am currently a General Registrant but I am planning
to retire this year, what status should I select at renewal?
If you are no longer practising you may select one of the following options for renewal:
- Non-Practising membership – You may consider this option if there is a chance that you may wish to return to practise in the future. If you decide to return to work, your General Certificate may be reinstated, if you have provided 750 hours of patient care or related work in audiology or speech-language pathology during the three years immediately preceding the date you apply to reinstate your General Certificate and pay any applicable fees.
If you have not provided 750 hours of patient care or related work in audiology or speech-language pathology during the three years immediately preceding the date you apply to reinstate your General Certificate, your application the Registration Committee will consider your case and may require you to successfully complete further education and/or training.
- Resignation – You may choose this option if you no longer wish to be a registrant of the College. However, if you later decide that you wish to return to work in Ontario, you must submit a new application for registration (i.e. including all of the supporting documents and fees associated with a new application) and pass the Canadian Entry to Practice (CETP) Exam for your profession.
If you select one of the above options at renewal, you will not be able to practise as of the effective date. Consequently, you should not change your status, if you wish to continue to practise in the new registration period.
Many registrants may retire from their employment but may wish to perform some facet of work in their field. It is advisable to consider carefully the activities you may wish to be engaged in before you change your status.
Regardless of when in the registration year you retire (once we are beyond the renewal period), there is no pro-rated refund available to you and an application fee may also be applicable if you wish to change your status midway through the registration year.
16. When should I change my status to Non-Practising?
Selecting the Non-Practising category at renewal time means you are not practising for the full registration period from October 1st to September 30th.
Therefore, if you are renewing your certificate and if you will not be practising during the upcoming registration period, you have the option of changing your certificate to a non-practising status.
However, if you decide to change your status mid-year, you will not save money. Here is why:
If you wish to return to work between November 1st and August 30th, you must apply to change your status back to the General category and you will incur the cost of changing your status ($150), as well as the cost of making up the difference between Non-Practising fee and General Registrant fee ($780 - $390 = $390. These fees ($150 + $390) would be applied.
With the additional fee and administrative processing time associated with changing class, many registrants often decide to maintain their General status while on leave.
However, if your leave starts in the month of October, you may pick the option to become a Non-Practising Registrant starting on November 1st. When completing your renewal, you must request a change of status to the Non-Practising category and indicate that you would like your Non-Practising certificate to begin in November. A fee of $32.50 will be added to your annual fee of $390, to allow you to maintain a General status for the month of October with your status change to Non-Practising becoming effective as of November 1st.
If you are a Non-Practising Registrant who is returning to work in the month of September, you must complete your renewal in August and request a change of status to the General category and indicate that you wish to return to work in September. A fee of $32.50 will be added to your annual fee of $780, to allow you to return to work in September.
17. How do I get a receipt after I have completed my renewal?
1. Log into the Registrant Portal
2. Click the '$ icon' in the main menu and select Transactions
3. Click the first item in the list labelled ‘CASLPO Annual Fee’
18. Can I get a refund if I change my status or
leave the country for part of the year?
No. There is no pro-ration of fees or refund of fees for partial year registration.
19. How do I change my registered name or update my citizenship?
You must log into the registrant portal, on the About You page, click "I need to update my Name and/or Citizenship Status".
- Select Either registered name or Citizenship
- Click on Select Files and upload which file you would like to submit.
- Enter the New name to be registered
- Click on Upload Files
Please note that when changing your name, the only documents we will accept is a government issued Name Change certificate, a marriage certificate or a divorce certificate.
If you are submitting citizenship please submit a copy of one of the following documents:
- permanent resident card (front and back),
- Canadian citizenship card (front and back),
- or an updated work permit.
If for whatever reason you are unable to upload your document to the registrant portal, you may mail, fax, or email the document to CASLPO. Please make sure to include your registered name with CASLPO, your CASLPO membership number as well as the new full name that you used to be registered under.
Our fax number is 416-975-8394 and our email address is email@example.com.
20. I requested an update to my registered name. Why hasn't it been updated?
Due to the volume of requests during the renewal period, the processing of your name change request will take more time than usual.
Please only contact the College if it has been more than 10 business days since you submitted the request. You may email firstname.lastname@example.org
21. I have concerns about using my home address as my
business address on the public register. What should I do?
You have the option of using a P.O. Box as your business address.
The Regulated Health Professions Act and By-law 2011-6 establishes what information must be posted on the public register. There are very few circumstances where such information will not have to be posted, but one such circumstance exists where the disclosure of the information could jeopardize the safety of an individual.
The legislation is explicit that posting the specified information about the registrant on the College's register is to be the norm and is not to be at the discretion of the individual registrant. Therefore, the registrant must satisfy the Registrar that the safety exception applies. The Registrar will be quite sensitive to safety concerns but there remains an obligation upon the registrant to satisfy the Registrar that the request is appropriate. This can often be done with minimal disclosure of sensitive personal information. Any such information provided to the College is kept confidential.
The College takes safety concerns seriously. If you would like to make a request to remove your listing from the register, the Registrar will need more information on the safety concern in order to make a determination.
- An explanation of how the appearance of your name has placed your safety (and, if applicable, that of your family) at risk.
- Details of any threats or incidents.
- Any documentation that would be of assistance.
- Details of other measures have you taken to deal with this concern.
Once you have provided as much information as you can, the Registrar will make a determination and inform you of it.
22. I am on maternity/parental leave.
Do I need to keep up my professional liability insurance?
If you are a general registrant you must keep up your insurance while on parental leave. If you become a non-practicing registrant of the college while on parental leave, professional liability insurance is not required. However, if you return to general membership, you must purchase the insurance.
2. An applicant is exempt from the requirement of section 1 if the applicant,
a. is applying for a non-practicing certificate of registration; or
b. is applying for an academic or teaching certificate of registration…
Registrants who work in areas where the need for protection is higher, for example auto insurance and acquired brain injury, might consider maintaining their professional liability insurance if they choose to become a non-practicing registrants while on parental leave.
23. I work fulltime at a schoolboard where my professional liability insurance is paid. I also see one or two children privately. Do I need professional liability insurance coverage for the few children I see privately?
Yes, at registration renewal, registrants declare the following:
Do you certify that you are covered (either personally or by your employer) by professional liability insurance for a minimum of $2,000,000 per claim for all business locations at which you practice?
24. I work for a large health sciences centre. How do I know if I have sufficient professional liability insurance?
Speak to your organization's finance, corporate services and/or human resources department. All regulated health colleges require registrants to have professional liability insurance, so the organization should be able to confirm that they have the required insurance ($2 million per claim) to cover regulated health professionals.
25. I work at a university but have chosen to remain a general registrant. I don't see patients, so do I still need professional liability insurance?
Yes. If you are a general registrant of the college, you are required to have insurance:
3. A registrant shall have adequate professional liability insurance in accordance with sections 1 and 2.
However, if you change your registration status to academic, then you are not required to obtain professional liability insurance.
2. An applicant is exempt from the requirement of section 1 if the applicant,
a. is applying for a non-practicing certificate of registration; or
b. is applying for an academic or teaching certificate of registration and will not, in the scope of his or her practice, be directly responsible for providing or deciding to provide any clinical service.
26. Should I submit proof of my insurance coverage to the College when I renew?
No. However, ensure prior to making a declaration in the renewal, that the professional liability coverage states the following details:
- Name of Insurance Company
- Policy number
- Name of Insured
- Group identification if insurance covers a group of employees e.g.:
"The definition of Insured under this policy includes Audiologists & Speech-Language Pathologists of Ontario employed by XXX company"
- Policy period
- Professional Liability Insurance coverage amount (at least $2,000,000 per claim)
27. Where do I obtain professional liability insurance coverage?
Professional liability insurance coverage may be obtained through your professional association membership:
- Speech-Language & Audiology Canada (SAC)
- Ontario Association of Speech-Language Pathologists and Audiologists (OSLA)
- Canadian Academy of Audiology (CAA)
If you are not a member of one of the above-mentioned professional associations, it is your responsibility to ensure that you obtain professional liability insurance coverage that meets the requirements described in College By-law #6.
Please note that CASLPO does not endorse or approve the insurance providers used by registrants. Registrants are responsible for conducting their own research and may do business with any insurance provider that is best suited to their needs.