Registration Renewal 2019-2020.
What You Need To Know If You Are Changing Your Registration Status
1. What is the renewal deadline this year?
October 1, 2019, at 11:59 pm EDT is the deadline for registration renewal this year.
2. How do I access the online renewal form?
3. What happens if I don't renew?
A 20% late fee will be incurred if you do not complete your renewal before October 1st at 11:59 pm EDT.
A Notice of Intention to Suspend will be sent to you and you will be given 30 days to complete the online renewal form and pay the required annual fee and late fee.
If you have not completed your online renewal and paid the fees within those 30 days, you will be suspended.
The Public Register will reflect your suspended status and your employer will also be notified.
4. Can I complete a paper renewal form?
No. You must complete your renewal form using CASLPO's online renewal system.
No computer? Try these suggestions:
- Use your smartphone, tablet, iPad, or eReader.
- Use the computer of a family member or a colleague; or
- Use the computer at your local library.
If you are experiencing extenuating circumstances that do not allow you access to the online system, please contact the College as soon as possible. College staff are available to assist members with the online renewal. If you have a problem, call or email us and we will be happy to assist you.
5. I have a disability. How do I request an accommodation?
6. What information do I need to log
into CASLPO's Registrant Portal?
To log in, you will need to know:
- The email address connected to your registrant portal account; and
- Your password.
Due to updates in web security, older browsers may not be able to access the Registrant Portal. To ensure you are able to use the portal, please use one of the following browsers:
- Google Chrome 30 or higher
- Microsoft Edge (Windows 10)
- Mozilla Firefox 27 or higher
- Safari - Mac OS 6.0 or higher / iOS 6.0 or higher
Internet Explorer is no longer supported.
7. What do I do if I cannot remember my password?
Go to CASLPO’s Member Portal, click the Forgot My Password button.
Enter the email address connected to your CASLPO registrant portal account.
A link to reset your password will be sent to the email address entered.
If you do not receive a reset link, please check your spam or junk mail folder. You may also try adding firstname.lastname@example.org to your address book to see if you can find CASLPO’s email.
To view the video on Resetting your password, click here
8. What should I do if I cannot remember the email
address connected to my CASLPO registrant portal account?
Send an email to email@example.com indicating that you forgot the email address connected to your CASLPO registrant portal account.
Your email must include:
- Your full name; and
- Your CASLPO registration number.
The College will send you an email message confirming the email address that is currently connected to your CASLPO registrant portal account.
9. What email address should I use for my
CASLPO registrant portal account?
You must provide an email address that you can access all the time, anywhere.
When selecting an email address for your account, keep in mind that the College uses your email address as our primary communication tool. This includes:
- registration renewal,
- quality assurance requirements,
- practice advice and
- other important College programs and updates.
CASLPO recommends you NOT use your work email because you may not always have access (e.g. on leave, take another job, your work spam filters CASLPO email out).If you decide to use your work email, be prepared to troubleshoot any work-related spam filter server issues and adjust accordingly.
If you change your job, or take a leave whereby you no longer have access to your work email, you must update your Registrant Portal profile account within 30 days with an email address where you can be reached.
10. Can someone else (i.e. my spouse, office manager, etc.)
renew on my behalf?
No. You must complete the renewal form yourself. You are making a legal declaration which someone else cannot do on your behalf.
11. How many hours do I need to maintain my General Certificate?
General members must provide 750 hours of patient care or related work in audiology or speech-language pathology over the previous three-year period.
12. What are Patient Care or Related Work Hours?
Patient Care includes direct care and supervision of direct care.
Direct patient/client care is defined as professional activities on behalf of a client and includes:
- Assessment of the hearing, communication or swallowing abilities and needs of the client.
- Recommending, developing or implementing a treatment and/or management program based on the client's abilities and needs.
- Counseling and consulting with the families /caregivers and/or other parties or individuals directly associated with the client.
- Other client management activities such as discharge, referrals, follow-up, report writing, case conferences.
- Conducting research in speech-language pathology or audiology that involves the assessment or management of patients with communication disorders.
Supervision of direct patient/client care includes:
- Overseeing and evaluating the clinical work of speech-language pathologists or audiologists (e.g. conducts performance evaluations or case reviews, assesses written reports, monitors professional standards).
- Determining, on professional grounds, whether an individual client should receive or be discharged from speech-language pathology or audiology services.
- Supervising research in speech-language pathology or audiology that involves the assessment or management of clients with communication disorders.
Related Work includes:
- Making decisions on the organization and delivery of clinical services in speech-language pathology or audiology.
- Educating speech-language pathologists or audiologists concerning services or products that may be employed in the assessment or management of patients with communication disorders.
- The administration for professional organizations where the member sets or maintains professional standards of practice for speech-language pathologists or audiologists.
13. What do I need to know if I want to change
my status from Non-Practising to General?
A General Certificate will be issued to you if:
- You have provided 750 hours of patient care or related work in audiology or speech-language pathology during the three years immediately preceding the date you apply to reinstate your General Certificate;
- You have paid any applicable fees required by the by-laws; and
- You are in compliance with any outstanding orders issued by any committee of the College or with any undertakings given by the College.
If you have not practised for the last 3 years or more, or if you have not provided 750 hours of patient care or related work during the three years immediately preceding the date you apply to reinstate your General Certificate, the Registration Committee will consider your case and may require you to successfully complete further education and/or training.
14. I don't want to renew my registration and I would
like to resign from the College. How should I do this?
Log into CASLPO's Registrant Portal and click on the link to Renew, then:
- Click on the link to Select a different Membership Status.
- Select Resigned.
- Confirm that your contact information is up-to-date. If not, click the address or phone number box to edit.
- Under the declaration, select the reason for your resignation from the drop down menu.
- Read the declaration and type your full name in the box.
- Click the Process Resignation button.
You will receive an email confirmation from the College after your resignation request has been processed.
15. I am currently a General Member but I am planning
to retire this year, what status should I select at renewal?
If you are no longer practising as of October 1st, you may select one of the following options for renewal:
Non-Practising membership – You may consider this option if there is a chance that you may wish to return to practise in the future. If you decide to return to work, your General Certificate may be reinstated, if you have provided 750 hours of patient care or related work in audiology or speech-language pathology during the three years immediately preceding the date you apply to reinstate your General Certificate and pay any applicable fees.
If you have not provided 750 hours of patient care or related work in audiology or speech-language pathology during the three years immediately preceding the date you apply to reinstate your General Certificate, your application the Registration Committee will consider your case and may require you to successfully complete further education and/or training.
Life Membership – You may consider this option if you will not be returning to work but if you still wish to use one of the following titles: "audiologist – retired", "speech-language pathologist – retired" or "speech therapist – retired". However, if you later decide that you wish to return to work in Ontario, you must submit a new application for registration (i.e. including all of the supporting documents and fees associated with a new application).
Your application will be evaluated based on the registration requirements that are in force at the time that you apply.
Due to changes in registration requirements, applicants who previously qualified for registration with CASLPO may no longer meet current requirements.
- Resignation – You may choose this option if you no longer wish to be a member of the College. However, if you later decide that you wish to return to work in Ontario, you must submit a new application for registration (i.e. including all of the supporting documents and fees associated with a new application).
If you select one of the above options at renewal, you will not be able to practise as of October 1st. Consequently, you should not change your status, if you wish to continue to practise after October 1st.
Many members may retire from their employment but may wish to perform some facet of work in their field. It is advisable to consider carefully the activities you may wish to be engaged in before you change your status.
Regardless of when in the registration year you retire (once we are beyond the renewal period), there is no pro-rated refund available to you and an application fee may also be applicable if you wish to change your status midway through the registration year.
16. When should I change my status to Non-Practising?
Selecting the Non-Practising category at renewal time means you are not practising for the full registration period from October 1st to September 30th.
Therefore, if you are renewing your certificate and if you will be practising during the upcoming registration period, you have the option of changing your certificate to a non-practising status.
However, if you decide to change your status mid-year, you will not save money. Here is why:
If you wish to return to work between November 1st and August 30th, you must apply to change your status back to the General category and you will incur the cost of changing your status ($150), as well as the cost of making up the difference between Non-Practising fee and General Member fee ($765 - $382.50 = $382.50. These fees ($150 + $382.50) would be applied.
With the additional fee and administrative processing time associated with changing class, many members often decide to maintain their General status while on leave.
However, if your leave starts in the month of October, you may pick the option to become a Non-Practising Member starting on November 1st. When completing your renewal, you must request a change of status to the Non-Practising category and indicate that you would like your Non-Practising certificate to begin in November. A fee of $32 will be added to your annual fee of $382.50, to allow you to maintain a General status for the month of October with your status change to Non-Practising becoming effective as of November 1st.
If you are a Non-Practising member who is returning to work in the month of September, you must complete your renewal in August and request a change of status to the General category and indicate that you wish to return to work in September. A fee of $30 will be added to your annual fee of $765, to allow you to return to work in September.
17. How do I get a receipt after I have completed my renewal?
You may login to the registrant portal and follow the below steps:
- Click on Transaction that is in relation to your Renewal for either $765 if you are a General, Initial or Academic or $382.50 if you are Non-practicing.
- Click on the print button right above your name.
18. Can I get a refund if I change my status or
leave the country for part of the year?
No. There is no pro-ration of fees or refund of fees for partial year registration.
19. How do I change my registered name or update my citizenship?
You must log into the registrant portal, on the About You page, click "I need to update my Name and/or Citizenship Status".
- Select Either registered name or Citizenship
- Click on Select Files and upload which file you would like to submit.
- Enter the New name to be registered
- Click on Upload Files
Please note that when changing your name, the only documents we will accept is a government issued Name Change certificate, a marriage certificate or a divorce certificate.
If you are submitting citizenship please submit a copy of one of the following documents:
- permanent resident card (front and back),
- Canadian citizenship card (front and back),
- or an updated work permit.
If for whatever reason you are unable to upload your document to the member portal, you may mail, fax, or email the document to CASLPO. Please make sure to include your registered name with CASLPO, your CASLPO membership number as well as the new full name that you used to be registered under.
Our fax number is 416-975-8394 and our email address is firstname.lastname@example.org.
20. I requested an update to my registered name. Why hasn't it been updated?
Due to the volume of requests during the renewal period, the processing of your name change request will take more time than usual.
Please only contact the College if it has been more than 10 business days since you submitted the request. You may email email@example.com
21. I have concerns about using my home address as my
business address on the public register. What should I do?
You have the option of using a P.O. Box as your business address.
The Regulated Health Professions Act and By-law 2011-6 establishes what information must be posted on the public register. There are very few circumstances where such information will not have to be posted, but one such circumstance exists where the disclosure of the information could jeopardize the safety of an individual.
The legislation is explicit that posting the specified information about the member on the College's register is to be the norm and is not to be at the discretion of the individual member. Therefore, the member must satisfy the Registrar that the safety exception applies. The Registrar will be quite sensitive to safety concerns but there remains an obligation upon the member to satisfy the Registrar that the request is appropriate. This can often be done with minimal disclosure of sensitive personal information. Any such information provided to the College is kept confidential.
The College takes safety concerns seriously. If you would like to make a request to remove your listing from the register, the Registrar will need more information on the safety concern in order to make a determination.
- An explanation of how the appearance of your name has placed your safety (and, if applicable, that of your family) at risk.
- Details of any threats or incidents.
- Any documentation that would be of assistance.
- Details of other measures have you taken to deal with this concern.
Once you have provided as much information as you can, the Registrar will make a determination and inform you of it.
22. I am on maternity/parental leave.
Do I need to keep up my professional liability insurance?
If you are a general member you must keep up your insurance while on parental leave. If you become a non-practicing member of the college while on parental leave, professional liability insurance is not required. However, if you return to general membership, you must purchase the insurance.
2. An applicant is exempt from the requirement of section 1 if the applicant,
a. is applying for a non-practicing certificate of registration; or
b. is applying for an academic or teaching certificate of registration…
Members who work in areas where the need for protection is higher, for example auto insurance and acquired brain injury, might consider maintaining their professional liability insurance if they choose to become a non-practicing member while on parental leave.
23. I work fulltime at a schoolboard where my professional liability insurance is paid. I also see one or two children privately. Do I need professional liability insurance coverage for the few children I see privately?
Yes, at registration renewal, members declare the following:
Do you certify that you are covered (either personally or by your employer) by professional liability insurance for a minimum of $2,000,000 per claim for all business locations at which you practice?
24. I work for a large health sciences centre. How do I know if I have sufficient professional liability insurance?
Speak to your organization's finance, corporate services and/or human resources department. All regulated health colleges require members to have professional liability insurance, so the organization should be able to confirm that they have the required insurance ($2 million per claim) to cover regulated health professionals.
25. I work at a university but have chosen to remain a general member. I don't see patients, so do I still need professional liability insurance?
Yes. If you are a general member of the college, you are required to have insurance:
3. A member shall have adequate professional liability insurance in accordance with sections 1 and 2.
However, if you change your registration status to academic, then you are not required to obtain professional liability insurance.
2. An applicant is exempt from the requirement of section 1 if the applicant,
a. is applying for a non-practicing certificate of registration; or
b. is applying for an academic or teaching certificate of registration and will not, in the scope of his or her practice, be directly responsible for providing or deciding to provide any clinical service.