Patient Rights

patient rights banner

As Ontario continues to slowly and safely re-open during the COVID-19 pandemic, you can be assured that Ontario’s regulated audiologists and speech-language pathologists are helping to keep you and your loved ones safe.  You can expect standards of care and service, with an increase in virtual care.  Access CASLPO COVID-19 Information including guidance to audiologists and speech-language pathologists so you know what to expect.

As a patient, you’re entitled to safe, quality, ethical care that meets professional standards and guidelines.  So when you see a regulated audiologist or speech-language pathologist in Ontario, you can expect:
  • A safe, professional environment when you’re waiting for and/or receiving services or treatments.
  • To be treated with respect, with care that considers your culture, beliefs, and what’s important to you.
  • To be treated as a partner in making decisions about your healthcare.
  • Clear communication of any proposed treatment or procedure, including costs. You should feel comfortable asking questions or expressing concerns, and clearly understand what to do if your health changes.
  • To be asked for consent for any proposed treatment or service, which you can accept or refuse without feeling uncomfortable.
  • Complete privacy – your health information will remain confidential.
Learn more about professional practice standards & ethics:
Practice Advice for Patients

If you have questions about how to find an audiologist or speech-language pathologist, or about your audiology or speech-language pathology treatment experience, including patient records, consent, privacy or other topics, please feel free to get in touch with a College Audiology or Speech-Language Pathology Practice Advisor. They are happy to speak with you, and to help answer your questions or refer you to audiology and speech-language pathology resources.

The Audiology and Speech-Language Pathology Practice Advisors provide free, confidential advice to anyone who needs it – patients, caregivers, audiologists and speech-language pathologists, employers and others.

We look forward to hearing from you.

CASLPO offers practice advice on matters pertaining to Standards of Practice, legislation and College expectations, but does not provide legal advice. Practice Advice is provided in response to specific enquiries and may not be relevant in all circumstances. The Practice Advice Program is intended to support but not replace professional judgement.

Have concerns about your care?

Let us know if you have questions, concerns or complaints about an audiologist or speech-language pathologist’s practice or behaviour. Access complaints process & contact here.

Access Patient Rights Poster and Handout

Visit our website’s Resources Section, Public Awareness page to access all CASLPO posters and handouts available including ‘Patient Rights’, or access the items of interest below.

CASLPO Poster – Patient Rights
English | French
(full-colour print version 11"x17")

CASLPO Handout – Patient Rights
English | French
(full-colour print version 8 ½” x 11”)

 
The College of Audiologists and Speech Language Pathologists of Ontario (CASLPO) is a strong supporter of accessible customer service.  CASLPO.com/accessibility
 
This website is intended to provide information to the public and registrants. Should there be difference in documentation previously distributed to CASLPO registrants, it is up to the registrant to source the latest version posted on the CASLPO website. Note: the term "member" and "registrant" are used interchangeably throughout CASLPO's website and documents. Both terms are synonymous to "member" as defined in the Regulated Health Professions Act, 1991, the Audiology and Speech-Language Pathology Act, 1991, and the Regulations under those Acts.