The College of Audiologists and Speech Language Pathologists of Ontario (CASLPO) is a strong supporter of accessible customer service.
We have implemented the standards in the Ontarians with Disabilities Act (AODA).
CASLPO Services include:
· Regulates members of the College in the public interest
· Registers Audiologists and Speech Language Pathologists in Ontario
· Processes applications from international applicants towork in Ontario
· Ensures every member participates in Quality Assurance
· Receives Complaints about a member of the College
· Answers questions from the publicabout Audiology and Speech Language Pathology
CASLPO has many processes in place to help all individuals who are seeking services from the College.
Staff members from CASLPO have received training in how to communicate effectively with people who live with a communication barrier as a result of a disability or medical diagnosis. CASLPO has developed a set of communication aids to help members of the public ensure that their request or message is understood. CASLPO will provide large print versions of their documents upon request.
2. Assistive devices
CASLPO uses assistive devices in their everyday tasks. Our board meeting-room is set up with an FM system to help those who are hard of hearing. This system is portable and is regularly used at off-site meetings. Bell Relay is used to help members of the public or College members who live with a hearing loss to communicate via the telephone. CASLPO has staff members skilled in the use of assistive devices to help with communication. CASLPO further trains staff members in the use of other assistive devices on an as needed basis.
3. Use of service animals and support persons
CASLPO welcomes members of the public who are accompanied by a service animal. CASLPO also values the role of support persons who accompany the individual with a disability, and will include them in all dealings with the College, to the extent that the individual wishes.
4. Notice of temporary disruption
CASLPO will provide notice to people with disabilities visiting our office of a planned or unexpected disruption of service. This notice, placed at the public entrance and on our outgoing telephone message, will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services (if available).
5. Staff Training
CASLPO is committed to the training of new staff and the on-going training of existing staff to ensure that every standard of the AODA is followed and that all individuals who contact the College will receive excellent barrier-free customer service.
6. Feedback process
CASLPO welcomes feedback on our barrier-free customer service. If you have a question or comment or wish to talk to someone trained in communication: